Hate "Pressing 2 to talk to an operator"? Then check out Fonolo.

Get to know the name Fonolo, as it may become a permanent fixture in your bookmarks.
Fonolo, which is currently in private beta, is a free web app which attempts to solve a major annoyance everyone has faced -- navigating the endless menus you encounter when you call a customer service hotline. In a nutshell, Fonolo will call the number for you, drill down until it hits the point where you can talk to a *gasp* REAL PERSON, and then Fonolo calls your phone. You pick up the phone and simply wait until a nice young Indian man or woman says, "Thank you for calling Acme Corp, how can I help you?". Fonolo has no answer for the level of frustration that may ensue at that point, but their service is certainly headed in the right direction.
In addition to the menu navigation, all calls can be recorded (this may face some legalities) and your call history will be stored on their servers. Hopefully, this service lives up to its billing and it'll become something that reduces the stress of dealing with customer service hotlines. Stay tuned.





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